Terms and conditions

These Terms govern

in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

Although the entire contractual relationship relating to these Products is entered into solely by the Owner and Users, Users acknowledge and agree that, where this Application has been provided to them via the Apple App Store, Apple may enforce these Terms as a third-party beneficiary.

This Application is provided by:

LOCALBOSS S.L.

NIF: B56557150

D/ PERE MOLAS 13, 08338, PREMIA DE DALT, BARCELONA

TFN: 615 60 79 10

Owner contact email: admin@localboss.app

Information about this Application

LOCALBOSS is a mobile app that allows Businesses appearing in Google Maps get insights regarding their reviews score and ratings as well as manage their reviews: reply, share and invite customers to review the business.

Terms of use

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

  • Users may not qualify as Consumers;
  • Users aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country;
  • Users aren’t listed on any U.S. Government list of prohibited or restricted parties;

Content on this Application

Unless where otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Application – All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User’s knowledge.

Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Removal of content from parts of this Application available through the App Store

If the reported content is deemed objectionable, it will be removed within 24 hours and the User who provided the content will be barred from using the Service.

Access to external resources

Through this Application Users may have access to external resources provided by third parties like data from Google Business Profile. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:

  • violate laws, regulations and/or these Terms;
  • infringe any third-party rights;
  • considerably impair the Owner’s legitimate interests;
  • offend the Owner or any third party.

Purchase via app store

This Application or specific Products available for sale on this Application must be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store (such as “Apple App Store” or “Google Play”), which may vary depending on the particular device in use.

Unless otherwise specified, purchases done via third-party online stores are also subject to such third-parties’ terms and conditions, which, in case of any inconsistency or conflict, shall always prevail upon these Terms.

Users purchasing through such third-party online stores must therefore read such terms and conditions of sale carefully and accept them.

Contract duration

Subscriptions

Subscriptions allow users to access the app continuously or regularly over a determined period of time.

Paid subscriptions begin on the day the payment is received by the Owner.

In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.

Subscription trial Period

To understand the benefits of Localboss all users have a free 24 hours intro period to access all the features of the app. After these 24 hours free intro period it’s required to purchase a subscription or lifetime deal to continue using the app.

Subscription packages

Localboss offers various subscription packages based on the number of businesses that a given Google Business Profile user has access to, as well as the number of reviews (Reseñas) and AI Credits. The available packages are:

  • STARTER: 1 – 200 Reviews, 5 AI Credits, 2,99€ monthly, 29,99€ annually.
  • SOLO: 200 – 1000 Reviews, 15 AI Credits, 5,99€ monthly, 59,99€ annually.
  • PRO: 1000 – 3000 Reviews, 20 AI Credits, 9,99€ monthly, 99,99€ annually.
  • CORP: 3000 – 5000 Reviews, 30 AI Credits, 19,99€ monthly, 199,99€ annually.
  • ENT: 5000 – 10000 Reviews, 50 AI Credits, 29,99€ monthly, 299,99€ annually.
  • BLACK: > 10000 Reviews, 100 AI Credits, 59,99€ monthly, 599,99€ annually.

Subscription Termination

Recurring subscriptions may be terminated by the user at any time by sending a clear and unambiguous termination notice to LOCALBOSS using the contact details provided in this document, or by using the corresponding controls inside the application store that manages the subscription.

Additionally, LOCALBOSS reserves the right to terminate or suspend any subscription at its sole discretion for any reason, including but not limited to a breach of these Terms and Conditions, illegal or improper use of the service, or non-payment. In such cases, LOCALBOSS will provide the user with a notification of termination or suspension.

Upon termination, the subscription will cease to be active at the end of the current billing cycle, and the user will not be charged for the subsequent cycle. The user will retain access to the service until the end of the current billing period.

LOCALBOSS is not responsible for any loss or damage resulting from the termination of a subscription, including loss of access to any data associated with the user’s account.

For any questions or concerns regarding the termination and cancellation policy, users may contact LOCALBOSS using the provided contact details.

Lifetime Deals Purchase

LOCALBOSS occasionally offers a Lifetime Deal Purchase option, which allows the purchaser to access LOCALBOSS services and all new features for an indefinite period of time, without any additional subscription fees. This includes access to all new features released after the purchase, unless explicitly stated otherwise for a specific feature.

Available Lifetime Deal Packages:

  • STARTER:1 – 200 Reviews, 5 AI Credits, 69,99€ Lifetime.
  • SOLO: 200 – 1000 Reviews, 15 AI Credits, 149,00€ Lifetime.
  • PRO: 1000 – 3000 Reviews, 20 AI Credits, 249,00€ Lifetime.
  • CORP: 3000 – 5000 Reviews, 30 AI Credits, 499,00€ Lifetime.
  • ENT: 5000 – 10000 Reviews, 50 AI Credits, 699,00€ Lifetime.
  • BLACK: > 10000 Reviews, 100 AI Credits, 1.499,00€ Lifetime.

Refund Policy for Lifetime Deal:

In the case that LOCALBOSS discontinues its services within 18 months of the Lifetime Deal Purchase, the purchaser must contact LOCALBOSS customer support to request a refund. The refund will be processed within a reasonable time frame (no more than 3 months) after the request is received and verified by LOCALBOSS.

Future Features:

While Lifetime Deal purchasers will have access to all new features, LOCALBOSS reserves the right to offer certain features as separate purchases. In such cases, this will be clearly communicated to the users.

Transferability:

The Lifetime Deal is non-transferable and can only be used by the original purchaser. It cannot be resold, transferred, or exchanged for other services or products.

Termination:

LOCALBOSS reserves the right to terminate the Lifetime Deal in cases of misuse, violation of these Terms and Conditions, or any illegal activity associated with the user account. In such cases, no refund will be provided.

Subscriptions are managed by the Android / IOS App stores. For any issues with your subscription that can’t be managed in the platform app store contact us at support@localboss.app

Subscriptions handled via Apple ID

Users may subscribe to a Product using the Apple ID associated with their Apple App Store account by using the relevant process on this Application. When doing so, Users acknowledge and accept that:

  • any payment due shall be charged to their Apple ID account;
  • subscriptions are automatically renewed for the same duration unless the User cancels at least 24 hours before the current period expires;
  • any and all fees or payments due for renewal will be charged within 24-hours before the end of the current period;
  • subscriptions can be managed or cancelled in the Users’ Apple App Store account settings.

The above shall prevail upon any conflicting or diverging provision of these Terms.

Subscriptions handled directly

In some occasions the subscription will be done directly with LOCALBOSS. In this case the user will receive an access code and will be billed via invoice.

Promo codes

Eligibility:

  • New Users Only: Promo codes are available exclusively to new users of LOCALBOSS. Existing users or accounts are not eligible to redeem promo codes.
  • Limited or Unlimited Access: Promo codes may grant limited-time access to specific features or unlimited access, depending on the terms of the individual promo code.
  • One-Time Use: Each promo code can be used only once per user, unless otherwise stated.

Cancellation:

  • Right to Cancel: LOCALBOSS reserves the right to cancel or invalidate any promo code at its sole discretion. This may include, but is not limited to, cases of suspected misuse, fraud, or violation of the app’s Terms and Conditions.
  • Notification: If a promo code is canceled or invalidated, LOCALBOSS will make reasonable efforts to notify the affected user, but is not obligated to provide specific reasons for the cancellation.

Other Terms:

  • Expiration: Promo codes may have an expiration date, after which they cannot be redeemed.
  • Non-Transferable: Promo codes are non-transferable and cannot be exchanged for cash or other products/services.
  • Compliance: Use of promo codes must comply with all applicable laws and regulations, as well as the Terms and Conditions of LOCALBOSS.

Users who have questions or need assistance with promo codes can contact LOCALBOSS customer support at support@localboss.app

Liability and indemnification

EU Users

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer’s fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Application has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.

In particular, within the limits stated above, the Owner shall not be liable for:

  • any loss of business opportunities and any other loss, even indirect, that may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, etc.);
  • damages or losses resulting from interruptions or malfunctions of this Application due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and / or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;
  • any losses that are not the direct consequence of a breach of the Terms by the Owner;
  • any damage, prejudice or loss occurring due to viruses or other malware contained in or connected to files available for download from the internet or via this Application. Users are responsible for implementing sufficient security measures – such as anti-viruses and firewalls to prevent any such infection or attack and for securing backup copies of all data or information exchanged via or uploaded to this Application.

In any event of liability, the compensation may not exceed the total payments that have been, will be or would be received by the Owner from the User based on the contract over a period of 12 months, or the period of the duration of the Agreement, if shorter.

Australian Users

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer of Warranties

This Application is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

  • any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
  • any damage, loss or injury resulting from hacking, tampering or other unauthorised access or use of the Service or User account or the information contained therein;
  • any errors, mistakes, or inaccuracies of content;
  • personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
  • any unauthorised access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
  • any interruption or cessation of transmission to or from the Service;
  • any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
  • any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
  • the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

  • User’s use of and access to the Service, including any data or content transmitted or received by User;
  • User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
  • User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
  • User’s violation of any statutory law, rule, or regulation;
  • any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
  • User’s willful misconduct; or
  • statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Limitation of Liability in Case of Security Breach:

LOCALBOSS employs reasonable security measures to protect the integrity and security of its services and we use the best platforms, standards and techniques to protect our user’s data. However, LOCALBOSS does not warrant that its services will be free from all possible security breaches, and does not assume any liability for damages, losses, or harm, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, that may result from any unauthorized access to, hacking, or breach of security into LOCALBOSS’s systems or databases.

In the event of a security breach that may affect your data or account, LOCALBOSS will make reasonable efforts to notify you and provide information on steps that may be taken to protect against any potential harm.

The user acknowledges and agrees that, to the fullest extent permitted by any applicable law, the risk of using the LOCALBOSS services remains with the user. The user agrees that LOCALBOSS’s liability shall be limited to the amount paid by the user for the services, or, if the services were accessed through a Lifetime Deal, the amount paid for the Lifetime Deal.

This limitation of liability applies to, but is not limited to, any loss of data, unauthorized access to your data or account, and any damages or losses resulting from security breaches, hacking, or any other unauthorized access to or use of the LOCALBOSS services.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labour actions, infrastructural breakdowns or blackouts etc).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.

The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Application must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing Law and Jurisdiction:

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the European Union. The parties irrevocably agree that the courts within the European Union shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Last update: 6 November 2023